Documentation contents

Security

Email

An account has one confirmed email; one address — one account. The email is needed:

  • to recover access if Telegram is lost;
  • for the sign-in code when there is no authenticator;
  • to confirm withdrawals, the anti-phishing code and connecting an authenticator;
  • for all security notifications.

Linking — only with a code: at the first sign-in (see "Sign-in") or in the bot: "⚙️Settings → 🔐Security → 📧 Link email". The code is valid for 10 minutes. The email is not linked in the app — only changed.

Changing it — "Change email" in the "Security" window:

  1. a code is sent to the current email right away; you enter the code from the email, the authenticator code (if connected) and the new address;
  2. another code arrives at the new address — "Code from the new email".

The codes are valid for 10 minutes. The change takes effect immediately; sessions are not ended. The previous address receives "Your Profit Cloud account email was changed" with a freeze button, the new one — "Email linked to your Profit Cloud account", and Telegram gets a notification. The email cannot be changed during a freeze. Without access to the previous email — only through support (see "Access recovery"). In the bot — "📧 Change email", the same steps.

Emails with codes: sign-in, email confirmation, connecting an authenticator, email change, confirming the new email, withdrawal, anti-phishing code, code for support. Notification emails: authenticator connected, moved or disconnected; a freeze and its end; new sign-in (for authenticator owners); email changed; withdrawal request; sessions ended; move to another Telegram; anti-phishing code changed; wrong confirmation codes.

A code never appears in an email subject. The only link in the emails is "Freeze account". Emails are in Russian if the profile language is Russian, otherwise in English.